SHIPPING
& RETURNS

Shipping Policy

WHAT IS THE DELIVERY TIME & COST?

 

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For non-members, spend over €25 to qualify for free delivery.

 

DELIVERY METHOD

 

TIME

 

COST

Standard Home delivery with DHL1-2 business days

€4,99

Free for members

Pick up your order at a pick-up point near you:

-DHL

1-2 business days

€4,99

Free for members

Collect in an adidas Store*0-2 business daysFree

Express delivery**Same day delivery with DHL€14.99

Allow extra time for personalised products.+7-8 business days

 

* Delivery time for store pick-ups vary from same day if available in store. It takes up to 3 working days if we need to replenish the article from our warehouse.

** If you live in an area which is eligible for Express shipment, this option will show during checkout. Complete your order before 3:00pm for delivery on the next working day. 

Where is my order?

Visit your order details page to track the status of a recent order. If it hasn’t been shipped yet, we are doing everything to send your order asap. If you’ve received your shipping email with a DHL track and trace number, please use the tracking link within the email to get the latest information regarding your delivery.

It could be possible you receive multiple packages for your order and each package has its own tracking email and link.

Pre-orders and Back-in-Stock items:

Please note: For articles that are temporarily out of stock, but could be pre-ordered, different delivery times apply. You can find more info here or check the estimated shipping date in your order overview page.

Not home at the time of the delivery?

You can be in charge of your delivery by using the tracking link from the shipping email from DHL. You could try to redirect your package to your neighbor, a collection point near you or reschedule the delivery date.

What happens when there’s an address mistake or the name on the door is different?

When you’ve made a small address mistake (such as a missing house number), DHL will deliver your package at a pick-up point near you. The same goes for when the name on your package doesn’t match the door nameplate. If this happens to your order, DHL will email you when and where you can pick it up. Don’t forget to bring your ID.

 

Delivery Rules & Restrictions:

  • adidas.de can only ship to Germany.

  • Our Carrier Delivery days run from Monday – Saturday

  • Express delivery days run from Monday - Friday

  • We cannot deliver to PO boxes.

  • Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the UK and Germany.

  • Delivery time varies depending on the type of products purchased, your address and method you choose. During sale and promotion periods delivery might take a little longer than expected.

  • Personalizing a product takes 1-2days, for example by adding a name, number, badge or flag. During the launch of new football jerseys, due to popularity, delivery times could increase to 2-4 days.

  • You will receive a notification in case of cancellation or difficulties with processing your order shortly after the issue is identified.

  • Due to logistical difficulties in making deliveries to certain remote areas (e.g. Jersey Islands & Guernsey), we reserve the right to cancel your order and make such orders subject to additional Terms & Conditions (e.g. requiring a minimum order value).

 

Public holidays & Warehouse closed

Orders placed on or 1 day before a public holiday may take longer to be delivered. So, please expect additional delivery time if you place your order on one of the following dates: 01.01.21, 06.01.21, 08.03.21, 02.04.21, 05.04.21, 01.05.21, 13.05.21, 24.05.21, 03.06.21, 15.08.21, 03.10.21, 31.10.21, 01.11.21, 17.11.21, 25.12.21, 26.12.21.

Return & Exchange Policy

HOW DO I RETURN MY PRODUCT(S)?

In response to the impact on infrastructure caused by the coronavirus, we have extended our returns period from 30 to 60 days.

COVID-19 – We are working with multiple carriers during this challenging period to offer the best possible delivery times. There are however no changes to the return process. Please use DHL as usual for your returns.

Item the wrong size? Instead of returning it, you can exchange it for a different size for free. For more info, check our exchanges help page

You can return your online order free of charge within 60 days of receiving your order (or 14 days for hype products such as YEEZY*). If you received items from one order in several packages, every package has its own 60-day return period which starts on the day you’ve received it. You can find the date of receipt in your account.

Make sure that you always return with the same carrier that delivered your order.

Our return process is fully digital! We no longer add a pre-printed return label to our deliveries. Instead you take the steps below to create a digital return label online - it’s quick, easy and better for the environment.


1. Go to adidas.de/en/returns, tell us what item(s) you want to return and why. Confirm your return.

 

2. You’ll get a digital QR code, which is your return label. Did you receive a printed return label in the box? Then use this label.  

3. Place the items in their original packaging in the box, add the return form delivery note (that form that comes in the box) and seal it. If your order came with a printed return label, stick the printed return label over the old delivery label. 

4. Bring the package to a drop-off point from the carrier that you received your label from. If you received a digital QR code as your return label, have the QR code scanned from your smartphone at the drop-off point.

DHL (same link as was in DHL drop off point)

  • It takes around 3 to 5 business days for the package to arrive in our warehouse. We'll keep you posted about its status via email.

  • We’ll refund you through your original payment method as soon as we’ve received it. Refund time depends per payment method but could take up to 14 days.

 

Please note: personalised items are made uniquely for you and cannot be returned unless there is a manufacturing fault.

 

Can I combine multiple orders in one return package?

You can. Just make sure to add both delivery forms (that come in the box) to your return package. You still have to create the digital return label online for all orders, but you just use only one of the labels for returning the package. 

Return Policy

For rules and restrictions on returns, please check our return policy.

Hand over your return during a delivery

Are you expecting the DHL delivery person at your doorstep because of another delivery? You can also hand over your box to them instead of heading to a collection point. The delivery person will be happy to take your parcel with you when you have your digital return label, i.e., a QR code, ready to scan.

Klarna: How to return with Klarna?

If you selected Klarna as your payment method and choose to return one or more items, you additionally need to visit the Klarna Portal to inform them of your return, which will pause your payment due date. More questions? See our Klarna Return & refund help page.

Items purchased at an adidas store

If you'd like to return item(s) you purchased at the adidas store, then the best thing to do is to return your unwanted item(s) to the same store where you originally purchased them. Please bring your receipt with you, and make sure you’re returning your item(s) within 60 days (or 14 days for hype products such as YEEZY) of purchase. Please note that we are currently not able to accept returns at our stores for items purchased from our online shop.

Items ordered via Click & Collect

Click & Collect reservations are made online, then picked up and paid for in store. If you want to return a Click & Collect order, you can do this directly in the store.

Items ordered in an adidas store to be delivered to your home

If one of our store employees placed an in-store order for you with a tablet so you receive the items of your choice at home, you have to return the products via mail, by following the same steps above.

adidas items purchased at another store or online shop

If you purchased adidas products at another store or online shop, please get in touch with them, as they have their own return policies. It is not possible to return your items to adidas.

Hype articles

Please be aware that hype products, such as the YEEZY, should be returned within 14 days of the delivery date. In the process of ordering these hype products we communicate to you that the return period of 14 days applies.

For products with a protective polythene lining: If the protective lining has been removed, the product cannot be returned or exchanged due to health protection reasons.